Easypac - Qualidade Total - Philip Bayard Crosby (1926-2001). "Phil" Crosby foi um empresário e escritor americano que contribuiu para a teoria da gestão e métodos de gestão da qualidade. Phil Crosby
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Philip Crosby's Reflections on Quality: 295 Inspirations from the World's Foremost Quality Guru: Crosby, Philip B.: 9780070145252: Amazon.com: Books
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